Wesense.ai

How can we help you?

1. What do I get if I purchase Clear Health Solution?

Our Clear Health solution comprises of a device and a dashboard. Device is used to check the compliances and the dashboard is used to track the same. On activating the device, the details of the compliances can be obtained in the dashboard.

2. Can Social Distancing be achieved through Clear Health device?

It is provided as an add-on. Social distancing compliance is tracked through the integration of our solution in the existing cameras at workplace. An additional processing device is required, which will be provided as a part of our solution.

These compliances can be tracked through the same dashboard login.

3. How do I order?

You can order through our verified partner link. Also, you can reach out to us directly through our contact page or by sending a mail to customersuccess@wesense.ai, our sales team will assist you.

4. What kind of after sales support will be provided?

Our Clear Health solutions come bundled with warranty for 1 year, which can be extended at the time of purchase. 1st level NBD support is provided by our partners for any repairment or replacement.

Our remote support executives are reachable during working hours, the customer support number is provided with the device. We are just a mail/call away for any technical queries.

5. What infrastructure is required to deploy the solution?

Clear Health solution requires a stable power supply and internet connectivity of more than 2 MBPS for deployment. We also recommend indoor usage(peak around 40 degrees) for protection from extreme weather conditions.

6. Can we have a centralized dashboard for multiple locations or devices?

Yes, definitely. Multiple devices from different locations can be added to one account. Device-specific information as well as centralized reports can be obtained from the same account.

However, in the case of the social distancing solution, all the cameras need to be connected to the same network.

7. How does the real-time alert system work? Who will get the alerts?

Real-time alerts in terms of LED display and sound will be obtained in case of non-compliance (such as high temperature) in real-time. These alerts can be customized by the admin which can be received through the in-app notification.

We also provide an option for mail/SMS alerts.

Our dashboard comes with the user management module. Both user type and admin type accounts can be created, where the admin can customize the alerts for the account.

8. Will I get attendance reports from the dashboard?

From the reports section, different types of reports (compliance, attendance, device) can be downloaded by giving the date inputs. These reports are downloaded in Excel/pdf format. It can be used to integrate with other APIs.

9. How will I get the data?

The output data is provided in 3 ways by Real-time hardware alerts and display (LED display, lights, sound alerts), live tracking in dashboard and reports

10. Where is the data stored and how is it processed? How long the data is stored?

The data will be processed in the cloud or in a combination of cloud and local storage, depending on the solution obtained. We store the data for 1 to 4 months, depending on the customer requirement.

11. How does the user registration take place?

Admins can invite or directly register a user. Upon getting the invitation link, users can complete the registration process through the 1-minute image capture mechanism.

Additionally, we provide a bulk upload option for inviting multiple users.

12. What security aspects are ensured in data storage?

We strictly adhere to GDPR aspects and are privacy compliant by design. No sensitive data is shared with any third party and no data is captured without the consent of the user.

br>Additional security guidelines are followed by our cloud storage partner Google as they double protect the data through our SLA agreement.

1. What do I get if I purchase a TrafficSense Solution?

You can get started with the TrafficSense dashboard upon integrating the solution in your stores. Information on walk-ins, employee exclusion, demographics, and additional parameters such as, time spent, peak hours, staff optimization can be obtained. TrafficSense acts as the funnel entry to our entire retail suite, where Senses/solutions such as Aisle Sense, in-store Ad analysis, new vs repeat customer analysis etc. can be added through our app store.

2. How do I order?

You can reach out to us directly through our contact page or by sending a mail to customersuccess@wesense.ai, our sales team will assist you. Orders can also be placed through our dedicated partners.

3. What kind of after-sales support will be provided?

Our remote support executives are reachable during working hours. We are just a mail/call away for any assistance required. We suggest dropping a mail to support@wesense.ai with the detailed description of the problem/query so that the resolution happens effectively.

4. What infrastructure is required to deploy the solution?

CCTV cameras supporting RTSP protocols, a local system (Desktop/Laptop) with decent configuration and an internet connection of 2+ MBPS are required to integrate the solution. Proper positioning and lighting condition are recommended to get the best outcome.

5. How long does it take to do the implementation? What is the process?

Once, the infrastructure readiness (as mentioned above) is achieved, our operations team will remotely install the solution and help you integrate the same in your local CCTV network. This process takes roughly 10-15 mins, upon which your store can be live on the TrafficSense dashboard.

6. Can we have a centralized dashboard for multiple locations or devices?

Yes. Multiple locations can be added to one account. Store-specific information as well as centralized reports can be obtained from the same account.

7. How does the user registration take place?

Admins can invite or directly register a user. Upon getting the invitation link, users can complete the registration process through the 1-minute image capture mechanism.Additionally, we provide a bulk upload option for inviting multiple users.

8. How does the real-time alert system work? Who will get the alerts?

Functionality alerts and customized alerts are sent in real-time via mail/SMS to the respective admins. User type can be managed, and groups can be created through our user management module.

9. In what format, will I get the data?

The output data/analysis is provided in through the centralized dashboard and alerts. Data can be downloaded in terms of reports and can be viewed directly on the dashboard screen.

10. Where is the data stored and how is it processed? How long the data is stored?

The data will be processed in the cloud or in a combination of cloud and local storage, depending on the solutions opted by the customer. We store the data for 1 to 4 months, depending on the customer requirement.

11. Is it possible to customize some of the features?

Yes, we can customize the features as a need basis. For any general requirement, it can be directed added. For any specific requirement, we can take up the same as an additional customization.

12. What security aspects are ensured in data storage?

We strictly adhere to GDPR aspects and are privacy compliant by design. No sensitive data is shared with any third party and no data is captured without the consent of the user.Data specific to customers visiting the stores are anonymized and presented in an aggregate to make it impossible to trace back the identity of any individual.Additional security guidelines are followed by our cloud storage partner Google as they double protect the data through our SLA agreement.

13. What is the accuracy of the measurement?

For all our measurements (count, employee exclusion, demographics) we can provide 95% accuracy. In ideal cases, 100% accuracy for walk-in has been achieved.

14. Is it possible to upgrade TrafficSense solution to a higher version or a combo version?

Yes. Our other retail senses can be added along with the TrafficSense solution through our app-store. Other senses might have different infrastructure requirements and in turn, integration. Upon which, a common dashboard is possible to view store specific information at one place.

1. What do I get if I purchase an AttendanceSense Solution?

You can get started with the AttendanceSense dashboard upon integrating the solution at your workplace. Live tracking and reporting features are available through the dashboard. We have recently included remote logins to facilitate work from home and field-sales reporting.

Frequently Asked Questions

1. What do I get if I purchase Clear Health Solution?

2. Can Social Distancing be achieved through Clear Health device?

3. How do I order?

4. What kind of after sales support will be provided?

5. What infrastructure is required to deploy the solution?

6. Can we have a centralized dashboard for multiple locations or devices?

7. How does the real-time alert system work? Who will get the alerts?

8. Will I get attendance reports from the dashboard?

9. How will I get the data?

10. Where is the data stored and how is it processed? How long the data is stored?

11. How does the user registration take place?

12. What security aspects are ensured in data storage?

1. What do I get if I purchase a TrafficSense Solution?

2. How do I order?

3. What kind of after-sales support will be provided?

4. What infrastructure is required to deploy the solution?

5. How long does it take to do the implementation? What is the process?

6. Can we have a centralized dashboard for multiple locations or devices?

7. How does the user registration take place?

8. How does the real-time alert system work? Who will get the alerts?

9. In what format, will I get the data?

10. Where is the data stored and how is it processed? How long the data is stored?

11. Is it possible to customize some of the features?

12. What security aspects are ensured in data storage?

13. What is the accuracy of the measurement?

14. Is it possible to upgrade TrafficSense solution to a higher version or a combo version?

1. What do I get if I purchase an AttendanceSense Solution?

2. How do I order?

3. What kind of after-sales support will be provided?

4. What infrastructure is required to deploy the solution?

5. How long does it take to do the implementation? What is the process?

6. Can we have a centralized dashboard for multiple locations or devices?

7. How does the real-time alert system work? Who will get the alerts?

8. In what format, will I get the data?

9. Where is the data stored and how is it processed? How long is the data stored?

10. What security aspects are ensured in data storage?

1. What do I get if I purchase Clear Health Solution?

1. What do I get if I purchase Clear Health Solution?